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Sometimes, things just don’t work out. Wrong size, wrong style, wrong time. Whatever your reason for returning an item, we need that to correct the problem swiftly. As with all international merchants, Canadian mail returns are time sensitive. They’re a problem that needs to be corrected so you can move on, or have the correct item as fast as possible.

If you have purchased an item to send to your Canada address and used ShipByMail’s package forwarding services, we have the lowdown for what you need to know when managing your returns.

Returns through ShipByMail are easiest if they haven’t yet left our warehouse to be forwarded your way. With our handy photography service, we can send you images to help you ensure that the item we’ve received is exactly the product you want, in the condition you want.

But once the item has been forwarded on to you from your virtual mail address in Canada and is in your possession, it is more cost effective for you to return the item to the retailer directly. After all, it would cost you the same amount to send the item to the retailer as it would to send it to ShipByMail; whatever postal service you use will likely charge you the same amount to send the item to any Canadian destination. If for some reason it is less expensive for you to send it to us on the Canadian west coast than directly to the retailer, please contact us to see how we can save you some money.

In the event you want to return an item before it leaves the ShipByMail warehouse, we have two ways that we can help. If your item was shipped with a Canadian mailing ‘free returns’ label, it is a simple fix for us to simply return it to the retailer using their label, rather than forwarding the package. The service fee for returns is $35. Clients without a ‘free returns’ mailing label will also need to pay the domestic shipping rate in addition to the returns fee.

At ShipByMail, we manage a significant volume of shipments across the globe. While it’s important to keep sight of this bigger picture, we build our reputation on giving each client the individual attention and service they deserve.

Your Savings Advantage

Many popular brands don’t provide international mailing services. Regardless of their origin, ShipByMail gets your purchases to you swiftly and safely from your virtual mailing addresses in Canada to wherever you may be on the planet. We’ve been a package forwarder for many retailers, giving our Members substantial savings on items that would have otherwise have been much more expensive if sent to you directly. Thinking of ordering something? Estimate the price of package forward delivery from your Canadian address to wherever you are using our handy Shipment Calculator.

There’s a Bonus?

ShipByMail can get you even better savings by enabling you to take advantage of domestic shipping and our international shipment savings from your address Canada. If you purchased goods directly from retailers, your international shipping rates would be very expensive. Worse, you would need to pay shipping for every single package from every single retailer. That is a lot of lost savings. The best part of shopping with ShipByMail ? Our consolidation service means we can combine all your purchases into a single package for shipment, passing on huge savings to you. At ShipByMail, we know you want the best possible items at the best possible prices. That’s why we’re here to help!

From tiny to huge, ShipByMail is able to accommodate any of your forward packages needs. From the smallest items such as socks or household décor to larger items such as bikes, electronics, equipment and more, we can get it to you. At ShipByMail, there are no surprises or hidden fees. And if you have any questions, we’re just a click away.

Ready to shop? Join ShipByMail to receive your free Canada-based virtual addresses right away!

Happy Shopping from your friends at ShipByMail

TAGS:Returns, free mailing address, domestic shipping, photography service